Terms of Service

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These terms govern use of OkFlow's application, browser extension, WordPress plugin, API, and related services (the Service). OkFlow is operated by 5e Creative Labs LLC, a Wyoming, United States limited liability company operating from Costa Rica. Contact us at info@okflow.io. By accepting these terms when registering or purchasing, you agree to them. Do not create an account or purchase a subscription if you do not agree.

You must be at least 18 and have the legal capacity required where you live to enter into these terms. If acting for an organization, you must be authorized to accept terms for it. Each person accessing the Service must comply with the terms applicable to their use.

A workspace groups an organization's projects, users, and content. Content means information submitted or created in the Service, including tasks, comments, pages, files, annotations, and captured media. Features and access depend on your plan, permissions, and workspace configuration.

Provide accurate account and billing information and keep it current. Protect credentials, do not share personal sign-in details, and report suspected compromise to info@okflow.io. You are responsible for your authorized use and reasonable account-security precautions; this does not excuse OkFlow from its own legal responsibilities.

Workspace owners and administrators manage subscriptions, memberships, roles, integrations, and sharing. Members and guests may access only what their roles permit. An organization may change or remove your access. Confirm your authority before inviting users, enabling integrations, or making content accessible through a share link.

Use the Service lawfully within authorized access and published limits. Do not submit unlawful or infringing material, malware, abusive content, or information you lack permission to process. Do not harass, defraud, violate privacy, or facilitate illegal conduct.

Do not bypass security or billing controls, access other workspaces without authorization, disrupt infrastructure, or misuse credentials or APIs. Authorized API and integration use is allowed within applicable limits. Reverse engineering and other restricted uses are prohibited only to the extent applicable law permits. Report vulnerabilities responsibly rather than exploiting them or accessing others' information.

You and the relevant rights holders retain ownership of your content. You are responsible for the rights, permissions, and lawful basis needed to submit it, capture it from websites, and share it with intended recipients.

You grant OkFlow a non-exclusive license to host, copy, process, transmit, and display content only as needed to provide and secure the Service, including enabled features and integrations. This permits necessary processing by service providers, not unrelated public promotion of your content.

The license lasts while content is held to provide the Service and, after deletion or closure, only for justified legal retention and backup handling. Leaving a workspace or deleting an account does not automatically revoke the organization's rights in shared content or delete copies already held by authorized recipients. Personal information is handled under the Privacy Policy.

The order or checkout identifies the plan, currency, taxes, billing frequency, usage limits, renewal terms, and trial or promotional conditions. Review them before purchasing. Where recurring billing is displayed and accepted, subscriptions renew at the stated interval until cancelled. Changes to recurring charges are communicated in advance as required by applicable purchase terms and law.

Paddle is our primary billing provider. For purchases through Paddle, Paddle is the merchant of record and authorized reseller: you buy from the Paddle entity identified at checkout, which handles the payment, applicable sales taxes, transaction documentation and its buyer terms. 5e Creative Labs LLC provides and supports OkFlow. ONVO (OnvoPay) remains an alternative payment processor when offered at checkout. For ONVO-processed purchases, 5e Creative Labs LLC is the seller and handles the applicable sale, taxes and refunds; ONVO processes the payment and is not the merchant of record. Your checkout and receipt identify the provider and terms for your purchase.

You authorize disclosed charges and must use a payment method you are entitled to use. Failed or overdue payments may restrict paid features after appropriate notice, except where immediate action is justified by fraud or security concerns.

Purchases through Paddle pay for access to our software and automated features, including product-related technical support. They do not include consulting, custom development or manual work performed for the customer. Any separately contracted agency services are outside these software purchases and are not billed through Paddle.

Authorized administrators can manage or cancel billing through available workspace controls or the provider's management flow. Contact info@okflow.io if you cannot access those controls. Cancel before the next renewal and retain the confirmation. Removing the extension, leaving a workspace, or ceasing use does not cancel a subscription.

The confirmation states when cancellation takes effect. Cancellation scheduled for the end of a paid period normally preserves paid access until then; immediate cancellations or other provider actions may have different disclosed effects. Cancellation is distinct from deleting your account or workspace.

We offer a full refund of each payment if you request it within 14 calendar days after that payment date. This includes initial subscriptions, renewals, one-time purchases, add-ons and usage charges, whether paid through Paddle or ONVO. Each payment has its own window. No reason is required, and we do not deduct consumed tokens, credits or other software usage. Mandatory consumer rights, more favorable purchase promises and, for Paddle purchases, Paddle’s buyer terms and refund policy remain applicable. The 14-day window does not limit statutory remedies for faulty or misdescribed services.

Send your request within the 14-day window to info@okflow.io or, for Paddle payments, Paddle buyer support at paddle.net. It does not need to be processed or approved before the window ends. Include the purchase email, receipt reference and payment you want refunded. For ONVO payments, contact OkFlow directly. After 14 days, contact us about billing errors or other rights that may still entitle you to a refund.

The shared refund policy explains how to contact our billing team and submit a request. It supplements the applicable purchase terms without reducing any more favorable refund promise or mandatory right. Cancellation does not itself refund earlier payments, and requesting a refund does not itself cancel a subscription.

AI features process relevant inputs and context through external AI services when requested. If enabled, semantic indexing may also process content in the background. The Privacy Policy describes these activities. Submit only authorized content, particularly when confidential or personal information is involved.

Outputs may be inaccurate, incomplete, biased, or similar to others' outputs. Review them before applying code changes, assigning work, publishing, or making decisions. AI is not a substitute for qualified professional advice or human judgment, and no exclusive intellectual property rights in an output are guaranteed.

Availability and usage limits depend on the plan and limits disclosed in the Service. We may apply rate limits or restrictions to prevent abuse and protect availability. This does not create an entitlement to unlimited usage.

Optional integrations are governed by the other provider's terms as well as these terms. Enabling one authorizes exchanges needed for the selected function within granted permissions. Review scope, destination, and organizational requirements before connecting it. Disconnecting does not necessarily delete content already copied elsewhere.

The extension and WordPress tools let you submit feedback and capture context or media. Capture only material you may lawfully access and share, and obtain any necessary permissions from site owners or affected people. Browser permissions can cover multiple websites; restrict access with browser controls where appropriate. Third-party services and APIs may change, become unavailable, or impose their own charges.

OkFlow and its licensors retain rights in the Service's software, design, documentation, and branding, apart from your content and third-party materials. Subject to these terms and your plan, you may use the Service for its intended purposes. No ownership of the Service or permission to misuse its marks is transferred.

Third-party and open-source components remain subject to their licenses. Report alleged intellectual property infringement to info@okflow.io, identifying the material, your rights, and a way to reach you.

Maintenance, incidents, and third-party changes can interrupt the Service. We do not guarantee uninterrupted availability or that every feature will remain unchanged. A service-level commitment must be expressly included in an applicable written agreement.

We may restrict or suspend access for material breach, nonpayment, legal requirements, or genuine security or abuse risks. Where practicable and lawful, we provide notice and an opportunity to resolve the issue; immediate action may be necessary to protect users or the Service. Restrictions should be proportionate. Contact info@okflow.io to request review.

For discontinuation or a material reduction affecting a paid subscription, we provide appropriate notice and address remaining paid access or remedies according to applicable purchase terms and law.

You may stop using the Service and request account closure. Only authorized people may close an organization's workspace or cancel its billing. Before access ends, use available exports or contact info@okflow.io for assistance; options depend on permissions, content type, and available tools. These terms do not promise a particular post-closure export window.

Account closure, subscription cancellation, and workspace deletion have different effects. Shared organizational content may remain available to authorized members. Personal information, backups, audit records, invoices, and records needed for legal obligations or disputes are handled under the Privacy Policy, not an unconditional immediate-deletion promise.

Accrued payment obligations, necessary retention permissions, intellectual property provisions, and provisions intended to apply after closure continue to the extent appropriate and lawful.

To the extent permitted by law, the Service is provided as available without additional implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Outputs are not guaranteed to be error-free or suitable for every use. Express commitments in an applicable order or agreement and mandatory legal warranties are not excluded.

To the extent permitted by law, neither party is liable under these terms for indirect or consequential loss that was not reasonably foreseeable. Nothing excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where such liability cannot be limited, or any other liability or consumer remedy protected by mandatory law. You are not made responsible for losses caused by OkFlow's own unlawful conduct.

These terms are governed by the laws of Wyoming, United States, without depriving you of mandatory consumer or other protections available under applicable law where you live. Contact info@okflow.io so we can try to resolve a dispute.

Disputes may be brought before courts competent under applicable law. These terms do not impose an exclusive court district, mandatory arbitration, or a class-action waiver. Your right to bring proceedings in a competent local court or complain to a regulator remains where applicable. If a provision is unenforceable, the remainder continues to the extent permitted by law.

Service notices may be sent through your account email or the Service. Keep contact details current. Changes to these terms are identified by an updated date and, for material changes, appropriate advance notice and an effective date, except where law or urgent security needs require different timing.

Where required, we obtain acceptance of revised terms. If you disagree with a material change, you may cancel or close your account subject to applicable purchase terms and mandatory rights. A separately agreed written order or agreement governs its specific subject matter where it validly varies these terms.

For account, billing, legal, privacy, or service questions, contact 5e Creative Labs LLC (OkFlow), at info@okflow.io. A Wyoming, United States limited liability company operating from Costa Rica. Identify the account or workspace without sending passwords or full payment credentials.